Papa John's - Delivery Took 1.5 Hour
Pizza Delivery - Complaint
DANVILLE, ILLINOIS -- I called for a delivery with Papa Johns on Fairchild in Danville, IL at 8:45pm tonight. This would be the only true meal for the day since I decided to eat less during lunch because I have been indulging in a lot of cookies. Imagine I was extremely hungry as we just did a little hiking in the woods prior to so on my way home, I called for delivery. I was very accurate with what I asked on the order along with providing my phone number and address along with apartment number. This was not my first time placing calls for delivery with them. In fact, I had a delivery that was done over the website less than a month ago so all the data should be there.
While I was waiting for the pizza, I was eating a little bit but still very patient...an hour passed and still did not hear anything from them. So at last, I made the call and check on the order and they said they called and then I said I didn't get any missed calls or anything from them. It turned out they put one number off on their system that's why they couldn't get to me as well as not knowing my apartment number. I gave all these information to them over the phone but they input it wrong. When the pizza finally came, it was too late because I waited too long and already ate. At that time, I was not a happy camper anymore and demanded that they need to give me half off because It's not right for them to deliver this kind of service.
Over the phone, the boy who I spoke with refused to give any discount and so we ended up paying for full act for a stale pizza. I called the manager afterwards and made a complaint and he was willing to give me credit next time but I am still concerned whether they going to put crap on my pizza next time. So this is a terrible experience with Papa Johns. Last time I placed the order, I was also a generous tipper too. It was just unfortunate that their employees so incompetent.