Mercantila - There Is No 110% Price Guarantee
Global Furniture C Shaped End Table - Complaint
NEW YORK, NEW YORK -- After I read their 110% price protection policy, I called them up to do the price match. I saw the same table selling in a different store for 199$. Mercantila is selling it for $887. The representative told me that there is no way they will do the price match since the price is so different. I told him that other sites are selling them for around 200$. He said he will not price match for the price I want since the price difference has to be within 10%. According to their policy, it did not state that way at all. This site is fraudulent. DO NOT PURCHASE FROM THEM!! THEY ARE NOT RELIABLE.
This is their 110% protection policy.
110% Guaranteed Price Match
Are you tired of settling for uninformed salespeople, poor customer service, and insufficient product information in your quest to find the best available price? You don't have to settle anymore. Our exclusive 110% Guaranteed Price Match ensures you the lowest delivered price with the highest standards of professional service.
Taking advantage of our 110% Guaranteed Price Match is easy:
If you think you've found the same specialty product offered online at a lower delivered price, please call our Sales team at (866) 594-6890, Mon.-Fri. (6a-6p, PST) and Sat.-Sun. and holidays (6a-6p, PST), and say that you'd like to report a Price Match.
We'll ask you for the competing store's name, website, and the exact location of the advertised item to verify the price and that the item is new, in stock, and includes the manufacturer's warranty.
Once we've verified the competitor’s pricing, we will match the lower price, subtract 10% of the difference between prices, and process your order. If we offer a product for $1,000, and you find it for $900 somewhere else, you'll pay $890 with our 110% Guaranteed Price Match.
If you find a lower delivered price after you've purchased a specialty product from us, you'll still reap the benefits. We will honor our 110% Guaranteed Price Match for up to 30 days after your purchase by giving you an in-store credit for 110% of the difference in price.
Our 110% Guaranteed Price Match is valid when the named online competitor is an authorized dealer of the product and is selling a non-auction, new, in-stock, warranted item at or above the manufacturer's wholesale cost plus our standard order processing cost of 10%. Delivered price is calculated by adding the base item price plus shipping, handling, taxes and any other charges. This offer may not be used in combination with any other financing or promotional offers. The Sofa Superstore reserves the right to refuse any order or price match if the preceding terms are not met or cannot be verified.