Sears - Unreliable and Dishonest
Refrigerator - Complaint
HONOLULU, HAWAII -- I had a scheduled appointment to repair my refrigerator. I took a half day off to wait for the window of repair for the morning. My first call was in the morning to redo. Firmed my appointment since I had not heard from them. They assured me that the appointment would happen. I called an hour later to check on the appointment and was told that they would contact the service person. They came back on the line and said the service person was on his way. An hour later I again called and said not one arrived. Again putting me in hold to call the service person to check the status. They came back on the line and again was assured that he was on his way. The 4th call another hour later. They again put me on hold came back on the line and said that the service person came and left because no one was home and that they left a message on my door.
I told them that was impossible as I had been waiting now for over 4 hours and calling every hour to be told they were on their way and now told that they came and left? Besides that there was no note on my door and additionally I live in a secured condominium and the service person would not be able to get through the security door without calling me first. They apologized and said that the appointment had been rescheduled to another day a couple of weeks later. I told them that was not acceptable and besides the date they rescheduled it for would not work for me as I would be traveling and so he looked for another date which was going to be a month later!!!!!!
Now after checking various sites and reading other reviews of Sears service that my case is not an isolated one and that there continues to be bad experiences. I guess Sears feels that they are large enough that these kinds of incidences don't concern them and is in the long run not going to affect their bottom line. It's sad to know that they can continue this kind of mentality. What can consumers do? Why are they allowed to continue giving this kind of service with no consequences?