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Jiffy Lube - Mistreating Young Women
Oil Change - Complaint
Review by pam_quarles on 2012-05-21
Rating: 
LYNCHBURG, VIRGINIA -- On Friday, May 18, 2012, I went to Jiffy Lube on Timberlake Road in Lynchburg, VA, with my best friend's 21 year old daughter to have her oil changed in her car. The attendant James was telling her that Penzoil would be the better oil to use. The men working on the car took the old oil out of the car before she could tell them what kind of oil to put in the car. In light of this Jiffy lube does not even use the type of oil that her uncle told her to get. When she told me what happened, I was very upset because if they did not have the oil that she wanted, then they should have never took the old oil out of the car. None the less I told them to put a cheaper oil in the car because her uncle only gave her $40.00 to have it changed and I was not going to pay the $49.99 to put in the wrong oil. We will not be using this company again.
Comments:
Posted by DIRM74 on 2012-05-21:
I would've suggested parking first, going inside to ask what type of oil they carry, and then proceed to pull into their garage area.
Posted by trmn8r on 2012-05-21:
I agree with DIRM. I'm sorry you didn't get what you hoped for, but if there is a desire/requirement to have a certain brand/type(standard/synthetic)/weight oil, this needs to be flushed out prior to beginning any work. IMO.
Posted by OliGuy on 2012-05-21:
Just change the oil again to get what you want. It's cheap, and they'll recycle the old stuff. There is no law that says you HAVE to wait the 3,000 or so miles they suggest on that sticker in the windshield.
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