Lowe's - Worst Customer Service Ever!!
Cabinets, Window Coverings, Appliances, Management - Complaint
SENECA, SOUTH CAROLINA -- I have been going back and forth with the staff at the Lowe's in Seneca, SC since the end of March. I am still dealing with problems and the management including corporate are no help what so ever.
1) They were running a special on custom ordered cabinets. Customer would receive a VISA card with a credit in the same amount your cabinetry came to. Due to their negligence with delay after delay I lost out on their special; loosing $600.00. To date (May 21) cabinets were ordered wrong which delays the granite to be ordered, electrical to be done and plumbing installed. Now I have to wait another 4-6 weeks for the correct cabinets. Basically, the entire kitchen project at our house.
2) Other than one sales associate in the blinds/window coverings department, the department manager has no clue what they are doing. She doesn't know the products nor how to place an order. I spent over $2,000 on blinds and they are wrong. Another problem we are dealing with...
3) Ordered several appliances and because one was on back order instead of waiting for the item, they cancelled my order all together. Had to reorder the item and wait another 3 weeks. Another delay in the kitchen...
I don't know what is going on at the Lowe's Seneca, SC store but it is the worst customer service I have ever experienced. Not only are their employees not training properly to order the correct merchandise but their department managers and assistant store manager can care less. At one point I was told I am sorry but your order has been closed with us and if you have a problem you will need to contact the manufacturer. Its been delay after delay yet my Lowe's card sure did get charged a hefty $18,000 which I am making payments on!! I will never shop there again and if any of you are working with them on a remodel job make sure you invest in vallum!!