[X]

2
Helpful
Votes

Hughenet - Worst customer service... Awful equipment and service

Complaint
Review by Rowehome7 on 2012-05-22
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
OCKLAWAHA, FLORIDA -- Starting from day one the receiver box drops to a red light or just shuts off. We online school and without DSL available in our area we are paying $119 a month for crappy Internet! I call and the transfer me to another country were I can't understand them half the time. I answer all the same questions... Yes, it's on a flat service, no, nothing else is in the outlet, yes, I've tried other outlets, no, it's not cloudy.... Then they out me on hold at least 3 times to talk to a manager. They then ask me the same questions! After the 3rd time I get disconnected. After 2+ hours of this I give up only to have it happen the next time I call! I'm stuck in this contract they won't let me out of and now 7 weeks behind in school because I can't get online! Mad! Frustrated!
Comments:1 Replies - Latest reply on 2012-05-22
Posted by jonthethird on 2012-05-22:
Look into a terrestrial wifi provider. In many rural areas, nets have been built that provide service where there is no hope of cable or dsl.

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.