For physicians, medco loves wasting your time.
Prior Authorization For Medication - Complaint
As a prescriber I have dealt with Medco for a number of years. Though most of the reps are generally congenial, the company is very difficult to deal with and seems intent on wasting other peoples' time in an effort to limit the medications they have to pay for.
For instance, I regularly spend 20 minutes on a prior authorization call. I repeat my name and information, including phone and address (which they seem to never have on file), then give all the patient information (which they seem to never have on file) to get sent a form to fill out and fax back. The form (sometimes they will ask you over the phone) asks questions like: What is the diagnosis of the patient? Did you correctly make the diagnosis for the patient? Are they taking another medication in conjunction with that one?