Amazon.com Informative - $ stolen, Amazon will not refund my money
MINNESOTA -- In October, 2005 I ordered a Canon digital SLR, EOS model 20d from Amazon.com's website. I received a confirmation of my order and an order number. After first denying any responsibility and blaming me for losing my money, they finally acted as if they were doing me a favor by issuing a refund. This is what they said:
We are writing to inform you that we have cancelled your Amazon.com
order (#058-2328534-2721364) because our merchant partner informed us
that it was placed against an unauthorized listing. We have since
removed this listing and as a result are processing a refund to your
credit card. We apologize for any inconvenience this may have caused.
The listing was on their website. How could I ppossibly know if it was "unauthorized"? They issued an order # and billing statement. Then they first told me "no refund" and that I should have known I was a victim of fraud. In other word they help someone steal my money by confirming my order from their website and then tell me it was my fault for being defrauded.
I believe their are others that have had this same experience.
I tried to contact their customer service dep't to claim the refund Amazon promised. But there are "no telephone numbers" for customer service. An e-mail I received told me to type in my order # they issued and use their help page format. When I did this I found out they cancelled my order # and removed the website link on Amazon.com to hide their problem from other people falling into the same trap I fell into. I have sent over a dozen e-mails from their website even though I was on vacation for two of the past 4 weeks. (I wanted the camera to take on my vacation. I have an e-mail telling me it would be "no problem".)
Now after fighting to get a refund Amazon.com, initially denied me, no refund has been issued. I cannot contact anyone because they do not have a regular type e-mail address for me to write to, there are no numbers to call,and the help page they want me to use does not accept my e-mail request because they cancelled my order number. Without an order number, I do not exist. If it weren't for the fact that I lost $862, I would give up trying to get the refund they promised me.
I wish there was a lawsuit pending against Amazon.com for me (and I am sure there are many others in the same predicament as me) to force them to do what they say they are going to do. I feel like I am fighting a giant octopus. When I finally pin one arm down, there are seven more free to help Amazon.com escape. They continue to tell me it is my fault when all I did was follow the directions that were given to me.