Office Max Complaint - officemax warranty

Complaint

Review by Brij on 2005-11-14

MODESTO, CALIFORNIA -- Officemax waranty is a sham. DON'T BUY IT. Look at the small print and you will find that the warranty only comes into play after the original manufacturer warranty has expired. Most other warranties-say from Compuserve etc.-are put in place immedialty on top of teh mnaufacturers warranty. I guess they use teh psychology tht it will too hard for a consuner to find the receopt afer some time has passed, and by tehe the time someting happens to the equipment it is time to change it anyway. USELESS WARRANTY and their sales associates are trained to meke it sound "if anything happens to the equipement, we justt replace it for you if we cannot repair it'. They neglect to tell you that this will be after the term of the original manuacturer warranty has expired and you only find out the hard way when you take something back.

Comments (10)

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Comments:

Posted by omx on 2006-01-02:

officemax warantys do not start working until the manufactuerer rebates expire. if you buy a warranty for 1 year, then within that year anything happens with it, you come back with the product and the receipt and they will gladly replace it for you.

Posted by girl on 2006-01-13:

What good is an extended warrenty if it starts when the manufactures warrenty begins and ends when the manufactures warrenty ends? The benefit here is so you can spend less money on the extended warrenty by only purchasing a one year, if that's what you want, and you are still covered when the manufactures warrenty expires.

Oh, and it starts at the end of the labor warrenty, which is where the manufacture screws you because it is usually only 90 days.

Fine print? It states this in BOLD letters right on the back of the pamplet they give you in the store. This is not a scam. It was so simple for me to get my all-in-one printer replaced. I got back every penny I spent plus tax and purchased a new, up to date printer. I recommend this to everyone.

Posted by Eric78DX on 2006-02-21:

Why would anyone offer a warranty that overlaps an existing one? That seems to be common sense. I would NEVER pay for a warranty for double coverage. That's like paying for the same health insurance twice a month. Duh!

Posted by serezha on 2006-07-07:

u don't even know sh*t dude u read 2 much just go 2 the store if anything happened whit a product and u be happy trust me... and don't be an a** if u bee an a** they woulednt do sh*t becous ur an a**..u be good and happy if u be nice

Posted by LeadCashier86 on 2006-12-18:

So the warranty is a scam because it inconveniences your simpleton ideal of what a good replacement service should be, and the extension of its effectiveness?

I happen to know a great doctor...

Posted by hbomb on 2007-02-28:

Ive bought an after market or
officemax com warranty I found at at http://www.warranty webonline.com
and did not have problrem with it, and it did save me once on a faulty item which ended up needing repair. It was covered by my warranty

Posted by Corporate Shill on 2007-03-24:

you really need to read the service plans from Compuserve, etc. There is not a plan out there that does not start until after the manufacturers warranty runs out. This is why they are called "Extended Service Plans" not Immediate service plans.

Posted by LazerPhreak on 2010-09-18:

To clear some of this up. Max Assurance starts accidental damage coverage (ADH) from day one. It starts manufacturers defects (MD) after the manufacturer warranty. So, if you purchase a 2 year max assurance plan with a shredder that comes with a 1 year manufacturer warranty, you have 2 years of accidental damage protection and 3 years of protection from manufacturers defects.

Posted by OMX on 2011-11-26:

If you register the product online you don't need to keep your receipt.

Posted by Hadenough on 2013-03-08:

LazerPhreak - ADH does not begin at day one! I'm fighting with them now!!!