Best buy - Rude Customer Service..... Screen Who You Hire
Dell Laptop - Complaint
BRISTOL, VIRGINIA -- I went to the Best Buy in Bristol, Va at exit 7 looking for a laptop. Savannah [snip] (i later found out her name) approached me and asked me if I needed any help. I told her I would like to get the Dell (i pointed at it) I believe that one was $349. So she went back to the back I guess to look for it and then came back. she then proceeded to tell me that they didn't have any, but they were getting 12 on the truck. I really wanted to leave with one and the whole time she stood there it was like she was so anxious to leave and go finish her conversation with the girl at the front desk. So I asked her what the difference was between the $399 Dell and the $349 Dell and she told me that the $349 one was faster and just a better all around computer and I repeated that back to her word for word and then ii added"the least expensive one your telling me is faster then the more expensive one"?????? with the biggest attitude she said "yes mam that's what I said" she then walked off. my friend I was with told me to find someone else and see what they had to say but she obviously shrugged me off to finish her conversation because that's exactly where she went after she rudely left me. Then we found Xavier. I asked him the same question about how could you tell the fastest one and he told me that she was very wrong the $399 one was a lot faster then the $349 he actually said she must have been on crack... well he got the laptop for me and we went to pay for and I don't know much about any computer so that's why I brought my friend with me he was so rude with her after I told him that I couldn't afford to pay another $200 and some odd dollars for protection and black tie. I told my friend to tell him because he was not listening to me at all and when she told him he told her that he wasn't going to talk to her he was talking to me and that she could go take a walk around the store. now I don't know the people that you all hire but that would have made 2 times you almost lost my business. I just couldn't believe that someone would treat someone like that and then not to mention when we were about to leave I asked him to tell me what her name was and he told me no and I asked him for a manager and he told me he was going to get one. I worked at Sally's for almost 5 years and if we ever did something like that we would have got fired.