Whirlpool Oven did not last
OHIO -- I think the following chat is self explanatory:
I have 2 Whirlpool ovens model RBS276PB, set in the wall on top of each other (not a double oven but two separate units.) I purchased these units from HH Greg approximately 3 years ago.
I use the bottom oven 99% of the time for daily cooking. My wife uses both ovens when she bakes cookies. She used the top oven about a dozen times in the last three years.
Recently, I decided to clean the ovens using the self cleaning feature of the oven.
Unfortunately, when finished, the top, hardly used oven was broken. I called out a factory authorized Whirlpool repair person who informed me the computer in the oven had burned out and needed to be replaced.
I am highly upset. As I said, this unit was used only about a dozen times and broke the first time I went to clean it. While I know the oven is out of warranty, I am asking if you have had this problem in the past with these ovens, and determined that you need to stand behind your product?
Amanda L: Thank you for contacting Whirlpool! My name is Amanda L. I will be with you momentarily.
Amanda L: I am sorry to hear that you're having this trouble with your oven, Mr. Jaffe. I am a consumer myself, and certainly understand and appreciate your feelings and frustrations. When a product fails to meet a consumer’s expectations, it concerns us. We make every effort to ensure only the highest quality materials are used during manufacturing.
Based on your model and serial combination there are no ongoing recalls or service issues. Therefore, if the unit is beyond the manufacture's warranty there would be no financial assistance that Whirlpool can offer. I am very sorry for the inconvenience.
andy jaffe: Amanda, besides these 2 ovens we have a Whirlpool dishwasher, a Whirlpool refrigerator, a Whirlpool washer, and a Whirlpool dryer.
andy jaffe: If you cannot help us, please rest assured that as the units need to be replaced, it will not be with a Whirlpool product.
Amanda L: In an effort to administer our warranty fairly to all customers, Whirlpool Corporation complies with our legal, written, product warranty. Once a product warranty has expired, any costs for maintenance, service, or component replacements are then within the owner’s time frame of responsibility. Since there are no ongoing service issues with your unit the charges for the service call would be our responsibility.
Amanda L: *your
andy jaffe: Thank you for your form answers. I am sorry that I will no longer be a Whirlpool customer, and that I will be posting this chat to review web sites for other consumers to choose their manufacturers.
Amanda L: I apologize for your displeasure and regret that you are not completely satisfied with the resolution that I’m able to provide at this time. Your comments have been documented in our files and are available for review should it become necessary for you to contact Whirlpool again at a future date.
It has been a pleasure to assist you today. Should you have any further questions or concerns, please do not hesitate to contact us again. Thank you for choosing Whirlpool. We appreciate your business. Have a great day!
Amanda L has disconnected.
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