Tarik Alam - Warranty Fraud by Staples

Telephone Headset - Complaint
Review by trkalm on 2012-05-23
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
GRANADA HILLS, CALIFORNIA -- When I bought the headset with $ 19.99, I also bought a two-year protection plan. The promise was that if the item broke down within that period, it will be replaced. When the item did break down after five months, I took it to the store for replacement. The salesperson in the customer Service told me that store does not replace any item. For replacement I should have to go online or call a number.

I then tried to go online, but the website was extremely (perhaps intentional)user unfriendly. There was no button for replacement. I was thus unable to ask for a replacement. Then I tried to call the telephone number. After many questions, transferring my to another representative and the usual run-around, I was told that since item is still under manufacturer's warranty, Staples would not replace it. For replacement, I shall have to call the manufacturer. I reminded the representative that my protection plan was with Staples and the manufacturer in China. No use, the representative did not honor the protection plan.

This whole charade was a fraud and dishonesty. I seriously hope that the public is made more aware of the fraudulent business practices adopted by Staples. Can any attorney help? Lastly, does it have anything to with the fact that Staples was created partly by Mitt Romney?
Comments:5 Replies - Latest reply on 2012-05-25
Posted by T on 2012-05-23:
Have you verified that the item came with a warranty? I see on the Staples site a headset in this price range with a one year warranty. For something like that, I would expect that what the Staples employee said is correct - the manufacturer's warranty is still in effect.
Posted by onlooker on 2012-05-24:
In most issues like this you would need to work directly with the manufacturer.
Products failing before warranty and getting no help from a vendor has been going on since manufacturing left the US, or since consumers in the US started being unwilling to purchase more expensive American made goods....Mitt Romney had nothing to do with it.
You have the right to vote with your dollar and your ballot.
Posted by Josh on 2012-05-24:
The protection plan often goes into effect after the warranty expires. Protection plans are also often through a different company than the ones selling it.
Posted by Anonymous on 2012-05-24:
The initial money paid for a product should be the protection plan itself. Any other plans on top of that are just scams. A consumer should be allowed the peace of mind knowing the product they are purchasing is worth the money they are paying for it from the get-go. Selling warranties is the consumer world telling me that the product might be junk. I have never, nor will I ever, purchase a warranty for anything. JMHO
Posted by CowboyFan on 2012-05-25:
I am much happier since I treat all small electronics like this as disposable. My experience is any kind of headphone in that price range will not last, and it is easier to buy another one, instead of paying for additional warranty protection.

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