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24 Hour Fitness - 1 Year Membership Gone to Waste
1 Year Super Sport Membership - Prepaid - Complaint
Review by rninme on 2012-05-24
Rating: 
BEAVERTON, OREGON -- My friend gave me a one year premium membership at a Super Sport 24 Hour Fitness. She paid for the membership in full through her employer and later decided that she was unable to use it so she gave it to me. I was able to use the premium membership for only two months because I relocated for employment to a small town in Idaho. Unfortunately, there is not a 24 Hour Fitness in the vicinity of where I moved.
I called the manager at the Tanasbourne 24 Hour facility in Oregon and she basically said there was nothing they can do for me. The manager said it was because my membership was a gift and that my account shows a zero balance. My membership does not expire until March 2013! I asked the manager if I could place the account on hold or transfer it back to my friend who originally purchased it and she said they could not. I then asked if I had any other options available to save my 1 year membership and she simply said no.
I called the 24 Hour Fitness corporate offices and spoke with a customer service representative who also offered no solutions. I insisted that I speak with a supervisor or manager and the service representative placed a request for them to call me back. It has been 4 weeks (a wasted month) and I have not received a call back from any corporate personnel at 24 Hour Fitness. My phone number and my email have not been changed. If I call again I am worried that I will be put through the same routine with no results, but I will give it another attempt.
I do not recommend 24 Hour Fitness due to the fact that they do not care about their members at all. Obviously, they made money from my friend’s upfront purchase and did not own up to their promise or responsibility. What a shame that 24 Hour Fitness has gotten away with this type of business transaction.
I called the manager at the Tanasbourne 24 Hour facility in Oregon and she basically said there was nothing they can do for me. The manager said it was because my membership was a gift and that my account shows a zero balance. My membership does not expire until March 2013! I asked the manager if I could place the account on hold or transfer it back to my friend who originally purchased it and she said they could not. I then asked if I had any other options available to save my 1 year membership and she simply said no.
I called the 24 Hour Fitness corporate offices and spoke with a customer service representative who also offered no solutions. I insisted that I speak with a supervisor or manager and the service representative placed a request for them to call me back. It has been 4 weeks (a wasted month) and I have not received a call back from any corporate personnel at 24 Hour Fitness. My phone number and my email have not been changed. If I call again I am worried that I will be put through the same routine with no results, but I will give it another attempt.
I do not recommend 24 Hour Fitness due to the fact that they do not care about their members at all. Obviously, they made money from my friend’s upfront purchase and did not own up to their promise or responsibility. What a shame that 24 Hour Fitness has gotten away with this type of business transaction.
Comments:
Posted by KevinTX on 2012-05-24:
I've heard this from numerous people about numerous fitness places. Seems it's rampant throughout the industry.
My wife had trouble with Lady of America, and not being able to cancel her account.. EVEN THOUGH she went through the correct procedures listing in their company documents. They came after us to pay for months AFTER she had cancelled (via certified mail mind you).
My wife had trouble with Lady of America, and not being able to cancel her account.. EVEN THOUGH she went through the correct procedures listing in their company documents. They came after us to pay for months AFTER she had cancelled (via certified mail mind you).
Posted by onlooker on 2012-05-24:
I strongly suggest that you check with your friend, if the employer has clout you may be able to transfer the account back to her. BUT if the employer does not know that their employee on the 'employer supported in some way' health club membership has transferred it - you might just give it up. You did not pay for it, your friend chose not to use it. If the membership by employees brought employer health insurance payments down and you push for your 'free' gift - you could be messing with alot more than keeping your free gift.
Give it up.
Give it up.
Posted by trmn8r on 2012-05-24:
It doesn't surprise me that a membership that was evidently transferred to you by the original owner is neither transferable nor refundable.
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