MEMHIS, TENNESSEE -- I am writing in reference to service I received at Firestone on 11/13/2005. I went to 5010 Park Avenue Memphis, TN 38117 for car maintenance. I requested the following services:
· Oil Change
· Tune Up
· Wheel rotation and balance
· Front brakes
· Radiator system flush
I was preparing my car for the winter. I spoke with Herman at the front desk and he gave me a total estimate and told me that my car would be ready in a few hours. When Herman called me and told me my car was ready, but I had a hole in my radiator. My car was running fine and had not been smoking or running hot till I picked it up from them. When I asked if there was a leak in the radiator, could it be repaired? Herman responded by saying I would need a new radiator and that he could check on the status of how much it would cost me. He told me he was weary of giving a guessed estimate over the phone.
Once I arrived to pick up my car he did not charge me for the radiator flush service but gave me a $750.00 estimate for a new radiator. I was to call him the next day to confirm the price. My car was in fine working order before I took it to Firestone. It had not run hot or started smoking under the hood till they serviced my car. I am filing a business service complaint to the following:
· The Better Business Bureau
· The Census Bureau
· US Federal Dept. of Labor
· Community Legal Center
· Firestone Corporation.
I will be getting a second opinion on my car. I do not plan to do any business with Firestone in the future and will highly recommend to my family, friends, co-workers and clients not to trust Firestone with their car due to my experience.
This is a situation of price gouging and tampering with my car when there was no damage to my radiator prior to taking it to Firestone for car maintenance. I would like to have this problem corrected before proceeding with additional action to correct this problem.