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Dunkin Donuts - Have to Wait While Others Are Served and You Were First
Just in General - Complaint
Review by skip3stewart on 2012-05-25
Rating: 
ROCHESTER, NEW HAMPSHIRE -- I have given Dunkin Donuts quite a few tries. They always seem to have plenty of people behind the counter. But no one ever starts serving you until they are good and ready. What ever happened to good customer service. I a disabled veteran that walks with a cane all the time. They have a flag saying they they support our troops. Boy is that a lie, the only thing they support are themselves. Well, now I ordered some hot food and coffee now then I had to wait at least 35 to 40 minutes before I got my order filled. But I see allot of what I ordered go out the drive through first. But they took my money pretty fast. Then they have also screwed up in the order also I have waited for over one hour before they get it right.
Comments:
Posted by clutzycook on 2012-05-25:
So would this be less unacceptable if you weren't a disabled veteran?
Posted by Laurella on 2012-05-25:
Sounds like this place is just ran really slow. How would they know that you were a veteran just by looking at you?
Posted by trmn8r on 2012-05-25:
Have you asked to speak with a manager about the apparent lack of efficiency you have observed? Sounds like this location has the same "drive through has top priority" illness that other fast food joints have. The lazy people in their cars get served before those who make the effort to haul their butts out and get exercise.
I don't see how your status as a Vet is related to the situation. I appreciate your dedication to te country, but we're all equivalent when standing waiting for service, IMO.
I don't see how your status as a Vet is related to the situation. I appreciate your dedication to te country, but we're all equivalent when standing waiting for service, IMO.
Posted by A dunkin employee on 2012-07-20:
Dunkin donuts is only cares about the drive threw times. It takes top priority over all else.
If they took a long time, they probably forgot about you.
If they took a long time, they probably forgot about you.
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