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Samsonite Warranty Is Written to Protect Samsonite and Not the Consumer
Rolling Luggage - Complaint
Review by MauiLea on 2012-05-25
Rating: 
NEW YORK -- I purchased the Samsonite Luggage in Riverhead, NY. It cost me about $120. I am a business traveller and used the luggage to travel domestically over the course of a year. I would estimate that I travelled about 5 times, round trip. Prior to the one year warranty expiration, I noticed that the "Piping" near the bottom of the suitcase was wearing away. This Piping covered a metal wire that goes around the entire piece of luggage. When I returned the item for warranty repair, the repair shop told me the item was not covered under warranty.
I would like to comment that the luggage looks lightly used. It was NOT abused in any way. The handle and cloth is fine. There are no stains or other obvious sign of abuse. Normal wear and tear due to use of poor quality materials. I was quoted about $100 to fix it.
Why would I pay $100 to fix an item that cost me $120? I should just put duct tape over the worn piping and say "Like my tape? This tape covers the poor quality material used by Samsonite in the manufacture of this suitcase. What Samsonite Warranty?" Then I should continue to travel throughout the United States. My own form of free speech.....and I stand by my opinion.
I am very disappointed in the quality of Samsonite luggage. I have used their luggage for years. What did I do? I went out and bought a brand NEW Tumi suitcase. And I will never buy Samsonite again.
And I will use my Samsonite luggage with the duct tape and my personal message on it. Maybe others will see my humor. Maybe Samsonite will begin to use better quality materials and not blame a customer for their use of "cheap and defective materials."
Hey...the lesson is that you get what you pay for. Spending $120 on a Samsonite suitcase was a waste. I have learned my lesson.
See you on the road.
I would like to comment that the luggage looks lightly used. It was NOT abused in any way. The handle and cloth is fine. There are no stains or other obvious sign of abuse. Normal wear and tear due to use of poor quality materials. I was quoted about $100 to fix it.
Why would I pay $100 to fix an item that cost me $120? I should just put duct tape over the worn piping and say "Like my tape? This tape covers the poor quality material used by Samsonite in the manufacture of this suitcase. What Samsonite Warranty?" Then I should continue to travel throughout the United States. My own form of free speech.....and I stand by my opinion.
I am very disappointed in the quality of Samsonite luggage. I have used their luggage for years. What did I do? I went out and bought a brand NEW Tumi suitcase. And I will never buy Samsonite again.
And I will use my Samsonite luggage with the duct tape and my personal message on it. Maybe others will see my humor. Maybe Samsonite will begin to use better quality materials and not blame a customer for their use of "cheap and defective materials."
Hey...the lesson is that you get what you pay for. Spending $120 on a Samsonite suitcase was a waste. I have learned my lesson.
See you on the road.
Comments:
Posted by trmn8r on 2012-05-25:
If piping was "wearing", it sounds like normal wear and tear to me. My guess would have been a warranty would not cover such a thing. I can see your argument is that this is premature.
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