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Comcast Cable - Top Notch Customer Service. Turned a very bad situation to a great one.

Cable - Compliment
Review by bonillamama on 2012-05-25
Rating: StarStarStarStarStar
UNION, NEW JERSEY -- I would like to commend a Comcast Cable Supervisor Wayne Ortiz. I had a terrible experience with 1 previous representative that told me flat out there is nothing anyone can do to rectify your issue with your bill. (HOW MUCH ARE YOU GOING TO PAY) was his main concern not my issue. So when I called and spoke to a 2nd person, he escalated my issue to a Supervisor by the name of Wayne Ortiz. I must say that this individual went above and beyond his call to assist in every aspect of the matter. He rectifed my issue with my bill and then some. I would like to commend this individual for his excellent customer service. and attentiveness to this matter.
Comments:2 Replies - Latest reply on 2012-05-25
Posted by Anonymous on 2012-05-25:
Good review! I too have had nothing but exemplary service from Comcast in all the years I've done business with them.
Posted by BigAl on 2012-05-25:
Comcast is without a doubt the cream of the crop.I have lived in many parts of the country and had to use different companies. Comcast was the only company that always acted professional and seemed to care sincerely about keeping the customer happy. None of the others came close.

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