Travelocity - WORST TRAVEL AGENCY EVER!!!
Their mistake and I suffer!!! - Complaint
EDMONTON -- I booked a flight for Las Vegas and had chosen an early in the morning flight. When I received my itinerary later in my inbox it showed that the flight was for that evening instead. I phoned them and told them of this mistake and they said they couldn't do anything about it. Their mistake and I'm suffering for it. they said they couldn't do anything about it when in fact they wanted to do nothing about it. They told me to provide them with evidence that this is their mistake. I told them how in the world do you expect me to give you evidence when this is an online booking. I always double check or even triple check that all my information is correct before pressing the submit button. When on the phone with them I checked to see if the morning flight was still available and the fact that it was and by the same airlines should be a no brainer for them to change. instead those lazy ass customer service agents did nothing but argue over the phone. From now on I will never book with Travelocity nor do I recommend them to anyone. Thieves is who they are!!!