Virgin Atlantic - I Can't Book a Seat on a Flight!!!
Airline Flight Seats - Complaint
This is the letter that I sent to Virgin Atlantic. I have removed the flight information, but my complaint is obvious.
I'm sorry to say that I am quite dissatisfied with your service and total lack of communication. I TRULY NEED to reserve my seats... Why could I book my seats for my return flight .... but I cannot book my departing flight. PLEASE LISTEN AND HELP. I need two seats together for me and my son; one MUST be an aisle seet. I have tried to call 18008215483 and 18008628621, but IT IS IMPOSSIBLE TO SPEAK WITH A HUMAN!! How would you feel in this situation?
I hate to threaten you, but I will put this problem on Facebook and other complaint websites if I get no reply. Also, I will make it a point not to fly Virgin Atlantic again. That would be a loss for you, seeing that I travel to London often.