Altitude Marketing LLC/ Dish Network - False Advertising Thru The Mail
Dish Network Solicitation - Complaint
MONTANTA -- I received a dish flier in the mail for new customer discounts. All the logos are Dish & the phone# is 1-888-731-DISH. Makes you think that it is from Dish directly, but it is not. IT IS A SCAM THAT WILL COST YOU $50!! In tiny print that you can't even read without a microscope it has the real company name- Altitude Marketing, who is an authorized Dish Dealer/distributor. It really isn't a scam as much as it is a rip off.
They charge you a $50 set up fee, that you won't have to pay if you go through DISH directly. The monthly rate is about $5/mo less also. I called & scheduled svc to be installed a month out. They charged me the first month svc & a one-time $49.99 fee. It was when they explained how the fees would come out of my account that I realized I wasn't dealing with Dish directly. I asked & was informed that if I cancelled before the service was installed I would get a full refund.
I ultimately did decide to cancel, so I called & clarified again that everything was refundable. I was told yes & was instructed to call Dish to cancel, then call them back to initiate the refund on their end. When I called them back, they did not have the cancellation info from Dish yet. I then called a 3rd time & was told that the $49.99 was non-refundable. I informed the person of my previous calls & she stated she was a supervisor & it was not refundable. I asked her if the calls were recorded & she said yes.
I asked her to review the calls & indicated that I wanted a refund based on what I had been told by the company reps on more than one occasion. Instead of reviewing the calls, she informed me that the person I spoke to last was a new hire who had only been there 3 days. I told her I didn't care, she was still a company representative & that is what I had been quoted. She informed me that there was no way I was getting a refund. LESSON: DON'T ORDER DISH THROUGH THIS COMPANY!!! Save yourself some money & order from Dish directly.