Walmart - Random Not Posted Rules Regarding Returns on Certain Products
Air Mattresses - Complaint
DALLAS,TX NW HWY & SKILLMAN, TEXAS -- Description of Complaint:
Attempted to return several items I'd bought to use on drive to my sister in law's funeral. Ended up flying, stayed 16 or more days. Did not need items. All items returned except one, a $100+ air mattress. I was told that they weren't returnable after 15 days, and not returnable at all if opened. This info is not printed on the receipt. It was pointed out that is printed in very small type, behind the RETURN counter, where one does not go to buy the mattress. When I pointed out the unfairness of such a tactic, they said there were signs posted at the counter in sports goods, which is near where the air mattress are sold.
I went back to that area, there are no signs on the shelves where the mattresses are, and no signs on the counter, register, poles, etc. around the sports goods register. In fact, when I asked the person working the counter if he were aware of a different return policy regarding air mattresses he said no. I walked up and down the aisle and around the sport counter taking pictures to show there was no such signage. I told the co-manager Rebecca I was recording our conversation and she refused to participate, I said fine. She also refused to show me where the signs supporting the policy were regardless of being recorded or not. (turns out there were none.) I left the store.
At no time did I ever raise my voice, or threaten to do anything other then call the head office. Being done collecting the info I needed, as I was leaving Rebecca asked me to leave. (I was at the front door) In a move of pure spite, Rebecca had a police office working at the store "criminal tresspass" me, in the middle of the parking lot, 4' from my car, in the Texas Heat. I am a breast cancer survivor, with all sorts or remaining symptoms and problems, and this was both stressful, embarrasssing and physically challenging. And my first issue remains, that it is a deceptive practice to have an "invisible" return policy, that you only find out about when you try to return something.
Desired Outcome Description:
1. Cash Refund, no questions asked, on the airbed. (They commented on the quality of the box, sort of implying that even if they did returns, they wouldn't do this one! (it had been abused before it ever reached my hands, as is typical of many of their boxes. I never even opened it)
2. Apology, in person from the Co Manager Rebecca for a) lying about the location of signs regarding the policy being 'all over the sports service desk".
3. Apology, in person from the Co Manager Rebecca for for asking the police officer to intercept me 3 from my car, to cite me with criminal trespass. She asked me to leave, as I was on my way out the door. She then sends an employee and the officer to intercept me at my car door and cite me? When no yelling, cursing, even raised voices, threats, nothing had occurred. This you lady is too young to be in the position she is in. As I was exiting the building I heard her brag to her co worker (whom she sent out with the police man) I got rid of that bit_ _