Bloomingdales - Bloomingdale Harassment
Late Fees - Complaint
NEW YORK, NEW YORK -- At the beginning of the year, I received an invoice from Bloomingdales indicating a zero balance and a late fee.
I owed nothing and refused to pay that fee. The next month I received a new invoice - this time with a late fee added to the already fraudulent late fee. I again refused to pay and the harassing phone calls started. Twice a day-early in the morning and later in the day. Sometimes within half an hour of each other. Initially, I explained at first, but as the frequency increased I just became angry.
Once an attendant finally took some positive action and removed some fees, but the next month they were back. Finally I told them to cancel my account, but unfortunately they have already lowered my credit rating, and the phone calls still continue. I feel like I am in a Kafkaesque nightmare with absolutely no legal recourse, and it does not feel good.
I do know that I have walked with my pocketbook. I will never buy anything in Bloomingdales or the parent company Macy's, again.
It seems a very poor policy decision for Macy's to harass people who purchase thousands of dollars worth of goods from them, to the point that they close their accounts; as well as not an intelligent cost effective solution to have their personnel spending $4 a call in resources to chase an effective bill of zero value. They have probably spent over $500 chasing this bill. No wonder Bloomingdales is in financial trouble.