Macy's - Damaged Sofa Sold as New
ALTAMONTE SPRINGS, FLORIDA -- I purchased a leather sofa from Macys. After only a few months the sofa started losing their cushion shape and it appeared that the leather was sagging in uneven areas and/or stretching. There was debris, dirt and or sand in between
Which by the way this debris is still coming up through the cushions.
This sofa was sold as "new" and a floor sample. It should have been labeled damaged and not new. However Macys in a very unprofessional way would not do anything regarding the damaged sofa. They stated "it is our policy". I wanted a professional leather expert come to my house and see damaged sofa. However, this did not happen, again stating "their policy". This is false advertising and mislabeling.