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La-Z-Boy - Sectional sofa
Complaint
Review by anonymous101 on 2012-05-27
Rating: 
PEORIA - ARROWHEAD, ARIZONA -- Purchased a sofa sectional at the Arrowhead store in Peoria, AZ. Two pieces of the sectional did not fit together so that there was a huge V-shaped gap between the two parts of the sectional. La-Z-Boy did absolutely nothing but come to my home and tell me there was nothing they could do that it was "okay" to have a gap between the sections. Called an upholsterer who told me the seat cushions were made wrong and that's why the couch didn't fit together. Called the manager, called the local TV station, called the newspaper; the manager of the store would not even try to fix the problem. Corporate office says stores are owned individually and they have no say. I guess they don't stand behind their name either. Will never buy anything from La-Z-Boy again.
Comments:
Posted by trmn8r on 2012-05-27:
Tough story. Thanks for posting so others can see how horrendously poor the customer service (and quality) can be.
(I am assuming this is a very noticeable vee)
(I am assuming this is a very noticeable vee)
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