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ATT - Over billing
U-Verse Internet - Complaint
Review by my2weimers on 2012-05-28
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HARTFORD CITY, INDIANA -- In June, 2011, when we were planning our move from Alexandria, Indiana, to Mooresville, Indiana, I contacted AT&T to transfer our phone and Internet services (account # 108887641). After going through the whole process and documenting everything, we moved. Then to our dismay, AT&T started charging us for breaking a contract and starting new service. After several months of trying to resolve this with ATT, I resorted to posting the problem on Internet sites for complaints. That finally got quick results. Kathy, AT&T customer relations appeals and escalation team, contacted me and corrected the problem.
Now, when we just moved again from Mooresville to Hartford City, Indiana, the same old problem arose. We would have once again transferred our AT&T phone and Internet services when we moved to Hartford City; but we are living in housing provided by our employer, which includes AT&T phone and Internet. AT&T is once again charging me $150.00 for breaking a contract, although the contract from Alexandria had expired. The strange thing is that they just paid me a check for $117.97 to finally pay me up for the overcharges of last year!
I have twice called Kathy, ID #VS3264 and phone # 866-627-6827, on April 16 and again on April 27, leaving detailed messages each time. I have provided her the case number from last year, IN1102216, to reference. I have not received any response thus far, thus I am posting the same continuing problem on this Internet compliant site. It seems that is the ONLY way to get a response from the giant, impersonal AT&T corporation. If they would just treat their customers fairly and respond to them, this would not be necessary. The only response I’ve received is from a collection agency that AT&T has turned the case over to!
Now, when we just moved again from Mooresville to Hartford City, Indiana, the same old problem arose. We would have once again transferred our AT&T phone and Internet services when we moved to Hartford City; but we are living in housing provided by our employer, which includes AT&T phone and Internet. AT&T is once again charging me $150.00 for breaking a contract, although the contract from Alexandria had expired. The strange thing is that they just paid me a check for $117.97 to finally pay me up for the overcharges of last year!
I have twice called Kathy, ID #VS3264 and phone # 866-627-6827, on April 16 and again on April 27, leaving detailed messages each time. I have provided her the case number from last year, IN1102216, to reference. I have not received any response thus far, thus I am posting the same continuing problem on this Internet compliant site. It seems that is the ONLY way to get a response from the giant, impersonal AT&T corporation. If they would just treat their customers fairly and respond to them, this would not be necessary. The only response I’ve received is from a collection agency that AT&T has turned the case over to!
Comments:
Posted by trmn8r on 2012-05-28:
I assume you still had a contract once at the new address last year?
It sounds like a special case, because you are transferring service to a new address, but your employer is paying for it. So, you are remaining a customer, but indirectly. Stop back and let us know how this shakes out.
It sounds like a special case, because you are transferring service to a new address, but your employer is paying for it. So, you are remaining a customer, but indirectly. Stop back and let us know how this shakes out.
Posted by jonthethird on 2012-05-28:
It would seem that you still have access to ATT, but are not paying for it directly. You had the contract, which probably had the term reset by your move to a two year term. You ceased to pay for your ATT service, as it was no longer needed. ATT will claim you have an obligation to pay for the full 2 year period. You will claim you still have ATT service, and do not need to pay for it separately. Unfortunately, I believe you will lose.
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