United Parcel Service Informative - intentional delivery delay
ATLANTA, GEORGIA -- UPS willfully and intentionally delayed a package being delivered to my address so they could wait for another package to arrive and then make only one delivery trip to my property instead of two. This act was so blatant and obvious that I'm surprised they did it. I had two packages in transit. One was due to arrive on 14 Nov 2005, the other 15 Nov 2005. I checked their package tracking system a few times during the day on 14 Nov 2005 and became suspicious. Even though my package was sitting at the nearest UPS facility to my property there were no status updates during the day. Then late in the day, after 5 PM, my package status was updated to EXCEPTION with the following, ridiculous, explanation - THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY. How did they miss it? Perhaps it was hiding.
If they are going to engage in this practice, I believe they should use a more accurate package status such as, "Your package is waiting for another package, when it arrives we'll make one delivery visit instead of two, saving us money at your expense. Even though we previously made two separate delivery time promises on two separate deliveries, we're now combining those into one delivery with reckless disregard for the previous promise we made. SCREW YOU CUSTOMER!"
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