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Comcast Corporation - Comcast HD Technology Fee
HD TV Service - Complaint
Review by unhappy999 on 2012-05-28
Rating: 
Resolution Update on 06/17/2012:
I got my next Comcast bill today and they did stop the extra 9.95 I was billed last month for HD Technology Fee and I still have my HD channels (I lost them once again after I wrote this review but I won't go into that now.) They left the HD Technology Fee on the bill but they are not charging for one of my HD boxes. I'm assuming that with the HD Technology Fee, you get 1 HD box with it. That could be why they told me my bill shouldn't have gone up. Anyway, its back to what it should be. I only have 1 more month left on my promotion, hopefully, they can help me out next month to get another promotion, otherwise, Comcast is really expensive. I am happy they corrected my bill but its a shame I lost my HD channels twice and had to talk/chat with 4 or 5 different people to get it resolved.
I got my next Comcast bill today and they did stop the extra 9.95 I was billed last month for HD Technology Fee and I still have my HD channels (I lost them once again after I wrote this review but I won't go into that now.) They left the HD Technology Fee on the bill but they are not charging for one of my HD boxes. I'm assuming that with the HD Technology Fee, you get 1 HD box with it. That could be why they told me my bill shouldn't have gone up. Anyway, its back to what it should be. I only have 1 more month left on my promotion, hopefully, they can help me out next month to get another promotion, otherwise, Comcast is really expensive. I am happy they corrected my bill but its a shame I lost my HD channels twice and had to talk/chat with 4 or 5 different people to get it resolved.
I have had Comcast HD for about 6 years. This month, out of nowhere, a new charge appeared on my bill HD Technology Fee 9.95. I chatted with someone to get it removed last week, they said, it's a mistake, I will take it off. Nothing showed up online for a credit to my bill so I chatted again today. Again, the person said not to worry, we will take it off. She never said your HD channels will be gone. Obviously, why would I pay extra for 2 HD boxes and not want the HD service.
Well, when I turned on my TV today, my HD channels were gone. So I called, and the woman said if we remove the fee, your HD channels will be gone. She also said my bill had not gone up, they just broke out the charge separately, I said the bill did go up by the new fee. She got my channels back and then at the end she said my bill would go up. She then tried to sell me more channels and phone service when she knew I was trying to get my bill down. This is after 4 months ago they gave me a special deal which was to include everything, now they add a new charge.
So now with Comcast, to get HD it cost you extra $20 a month, 9.95 for fee and 9.25 for HD box. Since I have 2 HD boxes, I get charged another 9.25 for the second box. Even the Comcast people do not know if this is mistake or not because I got different answers from different people. Up until now, the HD was included with my first box because the first 9.25 on my bill said HD Digital Preferred and now it just says Digital Preferred and I have the HD charge separate. Comcast is a ripoff.
Well, when I turned on my TV today, my HD channels were gone. So I called, and the woman said if we remove the fee, your HD channels will be gone. She also said my bill had not gone up, they just broke out the charge separately, I said the bill did go up by the new fee. She got my channels back and then at the end she said my bill would go up. She then tried to sell me more channels and phone service when she knew I was trying to get my bill down. This is after 4 months ago they gave me a special deal which was to include everything, now they add a new charge.
So now with Comcast, to get HD it cost you extra $20 a month, 9.95 for fee and 9.25 for HD box. Since I have 2 HD boxes, I get charged another 9.25 for the second box. Even the Comcast people do not know if this is mistake or not because I got different answers from different people. Up until now, the HD was included with my first box because the first 9.25 on my bill said HD Digital Preferred and now it just says Digital Preferred and I have the HD charge separate. Comcast is a ripoff.
Comments:
Posted by ok4now on 2012-05-28:
Hello? Now you are finding out what Comcast is all about. This is why I couldn't wait to leave them. If you want true HD programming without the the nickel & dime expense there is only one option....Verizon FIOS. Yes you will read complaints. My experience with them after three years has been flawless. No problems, great HD programs, super fast internet and dead reliable phone service. Dump Comcast and switch to FIOS, you will be much happier.
Posted by Alain on 2012-05-29:
I haven't seen this on our Comcast bill yet, but thanks to your review, I'll be looking out for it. I appreciate the heads up, Unhappy!
Posted by trmn8r on 2012-05-29:
Hello? If your billing rate and/or "breakouts" changed you should have been notified.
I'd be on the phone to Comcast a few more times until I received an explanation of this that makes sense. Or leave.
Two reps have told you that your bill has not gone up, but it has. Somebody has some splainin to do, Lucy. My *guess* is at the end of the day, someone will fess up and admit that your bill has indeed gone up.
I'd be on the phone to Comcast a few more times until I received an explanation of this that makes sense. Or leave.
Two reps have told you that your bill has not gone up, but it has. Somebody has some splainin to do, Lucy. My *guess* is at the end of the day, someone will fess up and admit that your bill has indeed gone up.
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