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Sprint PCS Customer Service Changed Contract period without my knowledge
Cellular Service - Complaint
Review by gwenie16 on 2012-05-28
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METRO DETROIT, MICHIGAN -- In approximately January of 2012 I contacted Sprint PCS to find out why my monthly bill was increased. I was told I was loosing a service credit and that it was not currently being offered, but to check back in February 2012, as the credit could potentially be offered. I was very upset as I was not informed of the change and as a long time customer (over 10-15 years), wanted to know why this was arbitrarily dropped without my knowledge. The representative apologized and indicated that she could offer me a one time $100 credit that would be applied to the bill. I grugingly accepted, indicating to her that it was not the same as my currenty billing, as this $100 credit was not the same as my monthy payments, and would soon run out. She asked me to check back in February. I called back in February, and explained the situation, and asked about my billing and was basically told the same thing, that the service credit was no longer being offered. I indicated to the customer service as well as the retention staff that I would not be renewing, as I didn't like the way this situation was being handled for a loyal long-term customer.
Early in May of 2012, I was online, reviewing my account, and noticed that someone had renewed my out of contract account; without my knowledge! I immediately phoned customer service about this and was told that, the person who issued me the $100 credit on my account, did this. I was outraged! The customer representative never explained to me that she was renewing my contract for an additional year, in exchange for a $100 credit; I would have never accepted! To make matters worse, the representative I spoke with in May said that if you give us the $100 back, we will place your contract in "out of contract" again! Oh my goodness, what a sleezy proposition. I indicated to the service representative that it was not the condition under which I accepted the $100; it was a retention act, as I knew it...nothing to do with the contract.
I am very close to reporting this to major media as well as the Better Business Bureau...I think you call what they did to me, bait/switch...how unethical!
Early in May of 2012, I was online, reviewing my account, and noticed that someone had renewed my out of contract account; without my knowledge! I immediately phoned customer service about this and was told that, the person who issued me the $100 credit on my account, did this. I was outraged! The customer representative never explained to me that she was renewing my contract for an additional year, in exchange for a $100 credit; I would have never accepted! To make matters worse, the representative I spoke with in May said that if you give us the $100 back, we will place your contract in "out of contract" again! Oh my goodness, what a sleezy proposition. I indicated to the service representative that it was not the condition under which I accepted the $100; it was a retention act, as I knew it...nothing to do with the contract.
I am very close to reporting this to major media as well as the Better Business Bureau...I think you call what they did to me, bait/switch...how unethical!
Comments:
Posted by Alain on 2012-05-30:
You can also report this to: http://www.michigan.gov/ag (click on consumer protection on the left) http://www.fcc.gov/complaints and http://www.ftc.gov/bcp/index.shtml
Posted by KV on 2012-06-16:
I just found out they did the samething to me. not once when i was speaking with the sprint rep did she mention that she was extending my contract and when i let go of the main phone on the line(month to month contract) my bill showed a early termination fee. i would have never accepted it if i knew at the time. i think this is something that the BBB should hear about.
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