Sprint PCS Customer Service Changed Contract period without my knowledge
Cellular Service - Complaint
METRO DETROIT, MICHIGAN -- In approximately January of 2012 I contacted Sprint PCS to find out why my monthly bill was increased. I was told I was loosing a service credit and that it was not currently being offered, but to check back in February 2012, as the credit could potentially be offered. I was very upset as I was not informed of the change and as a long time customer (over 10-15 years), wanted to know why this was arbitrarily dropped without my knowledge. The representative apologized and indicated that she could offer me a one time $100 credit that would be applied to the bill. I grugingly accepted, indicating to her that it was not the same as my currenty billing, as this $100 credit was not the same as my monthy payments, and would soon run out. She asked me to check back in February. I called back in February, and explained the situation, and asked about my billing and was basically told the same thing, that the service credit was no longer being offered. I indicated to the customer service as well as the retention staff that I would not be renewing, as I didn't like the way this situation was being handled for a loyal long-term customer.
Early in May of 2012, I was online, reviewing my account, and noticed that someone had renewed my out of contract account; without my knowledge! I immediately phoned customer service about this and was told that, the person who issued me the $100 credit on my account, did this. I was outraged! The customer representative never explained to me that she was renewing my contract for an additional year, in exchange for a $100 credit; I would have never accepted! To make matters worse, the representative I spoke with in May said that if you give us the $100 back, we will place your contract in "out of contract" again! Oh my goodness, what a sleezy proposition. I indicated to the service representative that it was not the condition under which I accepted the $100; it was a retention act, as I knew it...nothing to do with the contract.
I am very close to reporting this to major media as well as the Better Business Bureau...I think you call what they did to me, bait/switch...how unethical!