Hotels.com - Promoting and Selling Filthy Rooms
Hotel/Travel - Complaint
I booked a night at America Best Value Inn, St. George, Utah through Hotels.com. After checking in and being placed in rooms (I requested room changes due to the filth) with animal urine stains on the carpets, stench so strong it made my eyes water, and finally, when it was time to turn off the TV and climb into bed, I found a bedbug next to my pillow (in which I showed the manager - he was not surprised and said, 'it's just a bug"), I checked-out of the hotel at 11:45pm.
I called Hotels.com and explained my experience with this hotel, the reason for my check-out, and requested a refund. Hotels.com refused to refund me stating that I was at the hotel for 4 hours before complaining about the bug!!!!!! I FOUND IT AS I WAS CLIMBING IN BED FOR THE NIGHT AND NOT A SECOND EARLIER - I IMMEDIATELY WENT DOWN TO THE MANAGER AND SHOWED HIM THE BUG I HAD JUST FOUND. It makes me angry that Hotels.com expected me to sleep in a bed with bedbugs, known by the manager. What kind of society have we become when businesses such as Hotels.com takes a human being's money to pay for a night to sleep with bugs?
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