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Wirefly.com - Not Even a Customer Yet and Already Sour Taste
Upgrading TMobile - Complaint
Review by noneof69 on 2012-05-29
Rating: 
FLORIDA -- I was looking online to upgrade a line on my T Mobile account. I tried to do it through Wirefly but their ordering process is confusing and wanted me to upgrade my plan, not happening. Contacted their online "customer service" and was told I had to call their billing dept. What? customer service couldn't even answer a basic question about their ordering process. Going to take my business elsewhere!
Comments:
Posted by Alain on 2012-05-30:
Their lack of qualified service killed their sale. Good for you for taking your business elsewhere!
Posted by Wirefly_Kim on 2012-05-31:
Hi Noneof69,
I work at Wirelfy's HQ, and I am very concerned by your experience. What you describe does not sound right, as we do not refer customers to our billing department, and I would like to review your order and see what happened and resolve this for you. If you would please email me your order number and contact information to onlinesupport@wirefly.com, I will be happy to have a customer service manager review your order and reach out to you to assist with resolving your issue. I look forward to hearing from you soon.
-Kim
I work at Wirelfy's HQ, and I am very concerned by your experience. What you describe does not sound right, as we do not refer customers to our billing department, and I would like to review your order and see what happened and resolve this for you. If you would please email me your order number and contact information to onlinesupport@wirefly.com, I will be happy to have a customer service manager review your order and reach out to you to assist with resolving your issue. I look forward to hearing from you soon.
-Kim
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