Travelers Insurance - Our best customer service experience EVER.
Home owners insurance - Compliment
COLUMBUS, OHIO -- Often one hears of the lack of concern of insurance companies when you must file a claim. After a recent storm we discovered our home had sustained roof damage. We were very concerned and unsure of our course of action. Jeff, our independent insurance agent, was helpful, knowledgeable and concerned. He advised that we contact our homeowner's insurance company, Travelers. Ida, who took our call on the Travelers 1 800 line was most respectful, pleasant and helpful. She assuaged our worries and provided all the information we needed to seek advice and help from Travelers. Our claims adjuster, Pat, was prompt, his actions knowledgeable and, again, respectful and concerned. Everyone involved with our claim with Travelers showed the highest levels of professionalism and courtesy. No one wants to have the unpleasant circumstance of storm damage and the resultant need to contact your insurance company. What I can attest to, however, is that if you have an unfortunate need to seek advice regarding an insurance claim, Travelers and their staff have proven their professionalism, courtesy and dedication to their clients.