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Electolux - Highly discourage the purchase of ANY Electrolux appliances

refrigerator, double oven & microwave - Complaint
Review by kdthompson366 on 2012-05-29
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
OMAHA, NEBRASKA -- I purchased all new Electrolux appliances for my kitchen exactly two years ago. Since that time I have had the double oven fixed once, the refrigerator fixed four times and then finally replaced and most recently the microwave has gone out.

Its only been two years (almost to the day) and I have spent countless hours working with Electrolux and repair people on the phone and at home (missing work on several occasions). I now have to pay a trip charge to have the microwave looked at and will have to pay labor to fix it.

In two years these very expensive appliances should not have had such awful quality problems. We considered Frigidaire or GE (which by the way our friends went with and have had no problems at all) but went with Electrolux due to the perceived quality and excellent warranty - which in both cases are absolutely false.

Its been nothing but disappointing and frustrating. Electrolux has not stood behind there appliances and they make it very difficult to get support. We have had the run around on every occasion and a lack of accountability or more importantly a lack of responsibility to the consumer to ensure the appliances are repaired and taken care of in as painless of a process as possible. On one occasion the repair person went so far as to tell me that Electrolux quality is not what it used to be and how they are getting more and more calls regarding these appliances so they too were a bit concerned that quality is no longer a priority at Electrolux.

Lessons learned and the same mistake will not be made ever again. If Elextrolux stepped up and took responsibility and accountability it would go a long way, however even the employees I have spoken too seem a bit disillusioned.
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