Time Warner Cable - Time Warner sucks.
Cable Installation - Complaint
CARSON, CALIFORNIA -- On Friday May 11, I called Time Warner Cable to get internet service installed at my home. On May 13 a technician came out to my home and installed the service. On May 24th, I received a call from someone by the name of Laura, who stated she worked in the collection dept. She told me they were going to discontinue my service because someone was living at my address from November 2007 'till January 2008 and they had internet service and they did not pay their bill and they did not return the cable box. I tried to explain to her and let her know yes someone was living there at the time and that had nothing to do with me. I tried to explain and I told her why would I let someone install cable at my home for 2 1/2 months to benefit me. That does not make any sense. It so happen the young man who was living there his first name is my last name. I told her don't you know people have similarity in names? They want me to give them proof that I was not living there between November 2007 and January 2008 and I told her I'm not going to lie to accommodate you. I tried to explain to TWC that I use to rent rooms back then and the gentleman who was living there had the internet service with TWC not me. I cannot believe that TWC discriminate against innocent customers and want them to lie to prove a point. I told them I will not be treated as a theif or a liar and I want them to come and remove the cable box from my home and refund me my money. I'm so hurt and annoyed with TWC. Their service is very poor, they have the worst customer service ever and they are very unprofessional and I hope anyone who reads my bad experience with TWC go get their service with another company and not with TWC.