Gevalia will neither refund nor replace defective merchandise
I initially placed a combo order for a coffee maker and ground coffee with Gevalia on 5/7/12 in the amount of $30.94; this shipment arrived several days later. After discovering that the coffee maker had a faulty power switch (it kept turning off), I contacted Gevalia for a return/refund, at which time I was informed that they do not accept returns on their products. I was then informed that I had to place another order, and a refund will be granted to me only after I inform them that I have received the second coffee maker.
On 5/14/12, I re-ordered another combo order, per the company’s instructions. After this second shipment arrived, I contacted the company to inform them, and they refunded my bank account in the amount of the original purchase price ($30.94) on 5/16/12. However, while attempting to operate this second coffee maker for the first time, water began leaking from its reservoir through its base, and onto my kitchen counter.
On 5/18/12, I contacted them again, and informed them of the second defective coffee maker. Their representative (Arielle), apologized for the inconvenience I’d been experiencing, and informed me that they would simply send me out a third coffee maker, which I should receive within one week.
On 5/29/12, I’d noticed that the third coffee maker had not arrived, so I contacted them again. This time, they informed me that Arielle gave me faulty information and, if I wanted to receive another replacement coffee maker, I would have to pay $99.99 (more than 3x the original price). I informed them that I should not be penalized because they sent me defective merchandise on two separate occasions and would not accept the product returns. However, they simply stated that this is their policy, and there was nothing else they could do.