Strauss Auto Informative - Complaint on Workmanship

Review by JulianRichards on 2005-11-15
TRENTON, NEW JERSEY -- I took my car to Strauss Auto in the Lawrenceville shopping Center in Trenton NJ to have the catalytic converor replaced. In completing the job they cut the wires to the O2 sensors and failed to secure them. They soon got hot, melted to the exhaust and shorted out the engine computer. It cost $1411 to repair the car.
I complained and asked they pay for the repair. Strauss Auto refused to make any ammends. I am very unhappy and hope you all take note of my experience and avoid this repair facility. I will be suing them in Small Claims" court.
Comments:5 Replies - Latest reply on 2011-12-15
Posted by ejack053824 on 2005-11-16:
Suing them is the best course of action.
Posted by Anonymous on 2005-11-16:
Yeah, that's frustrating, good luck.
Posted by Anonymous on 2005-11-16:
It is obvious that the repair center is at fault here. The question here is did the repair center intentionally disconnect the O2 sensor and not reconnect the sensor. If so, they violated Federal emission standards that is punishable by up to a $250,000 fine.
Posted by Slimjim on 2005-11-16:
Dealer's right. It's bad enough to not reconnect the wires in error and still refuse to make restitution from the ensuing damage, but if the sensor was deactivated purposely, I would be real careful if I were them about this going to court.
Posted by alpinestars3882 on 2011-12-15:
you cant short out a ecm from o2 sensor wires melting the customer is just trying to scam a company.. see it everyday. "master ASE certified mechanic for 35 years"

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