Fry's Electronics Complaint - Bate and switch sales tactics
I attempted to purchase a laptop computer that was on sale at Fry's Electronic in Phoenix Arizona. The first thing out of the salemans mouth was "you don't want to buy that one". I told him that I had already researched the model on the internet and it was all that I needed in a laptop. He continued to explain why I didn't want to buy it, saying only negative things about the product. He even told me that if I bought then I should expect an "As is condition", even though it was brand new. He was willing to sell me a much more expensive laptop but not this one. I spent about an hour checking other laptop and desktop pc's in their store and decided on that same model. The original saleman wasn't available so I asked another salesman to get me one from stock. He immediately went to the department manager who came over and told me that he didn't have any. I told him that the previous saleman checked stock and there were some. The manager told me that I really didn't want that model and that the ones in stock probably wouldn't work. I asked him to check with the other Phoenix store, he told me that the computer showed four in their stock but they probably didn't work either. When I asked him to get one from stock he refused. When I told him that he was on the verge of Bate and Switch tactics in selling he started to argue with me, telling me that he had worked for the store for seven years and I didn't know what I was talking about. He got upset when I told him I would get someone who would get me a computer from their stock. I went to Customer Service and related all the unpleasant information to the Store Manager who walked back intot the stockroom and got me the laptop computer I wanted. He told me all of the features of it and then explained a few of it's limitations. He then told me that I could purchase it with a printer and get a full rebate on the printer, something that the department manager failed to tell me. The store manager then walked me to the check out station and had the register clerk mark the laptop down 5 % in price just for my inconvenience. Even though I finally got what I wanted I shouldn't have had to go through all the effort in doing so. Sears got into a lot of trouble years ago for Bate and Switch tactics and now I'm experiancing it at Fry's. Advertize a product, get the customer in the store and then refuse to sell it to them, instead try to pursuade them to step up to a more expensive model. Don't allow Fry's or any other store to do this to you when purchasing anything that is advertized on sale; It's actually illegal.