CVS ExpressScript mail-order - Mail-order= Declining Health
Recieved my prescription today and it was not my diabetic medication that I needed. Contacted the insurance and mail-order company and was told that it will be be 1-2 weeks later till I receive my correct medication. After a few days, my sugar shot through the roof!! Called the company again and asked them what to do but they pretty much said "too bad, nothing else we can do here." Recommended that I go to a local pharmacy and get a prescription filled and they will authorize a 1 month emergency supply. So I took my empty bottle to Kroger and the poor technician staff had to call ExpressScript to get it authorized,. In the process, she had to wait on the phone for 10-15 minutes just to talk to someone; this is only to be put on hold again'.
By now, there was a line people behind me because it took so much time to get in touch with the mail-order company.. Pharmacist talks to me and assures me that he will try to call again later to get the medicine transferred for me and that he has to worry about his "regular customers" at this time!. I took his word for it and 4 hours later I receive a call from a Kroger pharmacy staff saying they successfully transferred my prescription:.
This was a relief to me but I did feel bad that pharmacy staff had to spend so much time correcting a mistake that Medco-ExpressScript was responsible for and will be bill minimumly for it|. Meanwhile, the Shady PBM's mail-order will continue to get my business because it is "required"|. What happened to choice and freedom these days when it comes to prescriptions? I do not like give a company that passes their mistakes off to someone else my business