General Motors Complaint - Engineering - Cadillac
JACKSONVILLE, FLORIDA -- Looking at General Motors' stock price I had to laugh today. It took a few years after my last GM product, but finally the chickens are coming home to roost.
First history of my GM purchases. 81 Chevy wagon with diesel engine. Problems: 2 broken valve lifters in the first week of operation; blown head gasket just 14 months later. GM would not repair head gasket because warranty had expired. There was later a successful class-action suit over these mis-engineered engines. (See the piston slap problem cited at the end of this rant to confirm that GM is still treating their customers like dirt. Some companies are too bone-headed to learn anything.)
Traded the GM diesel on an '83 Buick Park Avenue. At the end of the warranty period on the Buick, my folder of warranty repairs was more than an inch thick.
Bought an '86 Cadillac with the aluminum/cast iron engine. The #1 cam lobe wore completely off the camshaft at 53000 miles -- 3,000 miles after warranty was over. Additionally, the head-gasket had blown in three places. The service writer at Cadillac told me "it happens all the time." GM's response? A $2,000 coupon good on my next Cadillac purchase, and believe me, I wasted days on trying to get just the cost of my repairs covered. This Cadillac is the only car that left my family stranded at the side of the road on three different trips. NO WONDER THEY DEVELOPED ON-STAR! GM knew they more than any other manufacturer needed a way to rescue stranded motorists!
My next car was a 1993 Lexus. I have bought nothing but Lexii for the last 10 years, for myself and all family members. There has never been a problem which could not be fixed, or a time when the Lexus mechanics had to scratch their heads and say (as I saw the GM mechanics do at least 50% of the time I had a problem), "I'm not really sure how to fix that." I tried to buy American for 30 years, but after switching to Lexus - I have been able to drive without ever worrying about what is about to go wrong with my car and my cost of ownership is half of what it was with GM products. THAT IS FREEDOM!
More GM problems? Check out http://www.lemonlaw.com/gm-engine-problem.html for a recent horror show from GM. They say piston-slap is a problem on their expensive trucks. Their response now is the same as it was years ago to my Cadillac engine rebuild.