Washington Post - Bad Delivery Service
Washington Post Home Delivery - Complaint
ANNANDALE, VIRGINIA -- When I started our subscription to the Washington Post, I specifically asked where the paper would be delivered. It is difficult for me to walk, and I can't get the paper when it's too far from the door. The customer service representative assured me the paper would be delivered on or near my front step. Everything was great for awhile, and the paper was near the front step every morning. Then it started showing up in the driveway, front yard, gutter, and sometimes the bushes. I complained and the paper would again be delivered to the front step for a few days before I had to start searching for it again.
I contacted the subscription manager (Ms. L[snip]) at least 8 times, asking for her to reply to me. She never did. I contacted Subscriber Services and was told that my complaint had been elevated to the Zone Manager and I would receive a call within 48 hours. No call. No response at all. I cancelled the paper.
In a time when newspapers are losing subscribers, you would think they would care a little more about customer service. I was perfectly happy to pay for the print version of the paper, but they refused to deliver it in a manner that was accessible to me. Now I just read the paper for free online.