Ashley Furniture Home Store - Defective product, Very poor customer service!
Living room furniture - Complaint
BEL AIR, MARYLAND -- We purchased new leather living room furniture in February. It was delivered as expected in March, however there were 2 holes in the sofa and the indicator lights for the reclining feature also don't work. The rest of the furniture was fine. I contacted them right away and they said someone would contact me in 3 days to get this resolved. I called back in 3 days and they said I'd get a call in 7 days. I called back again and they had me email them pictures. I have continued to call and email them weekly (for over 10 weeks!!) about the issue and each time am put on hold for more than 30 minutes and when I finally speak to a person, they always put me on hold again for about 5-10 minutes and then tell me that they just spoke to the corporate service manager (Dana) and he is aware of my problem and will call me back in 24 hours to let me know how they will fix the problem. I have never gotten a call back. I contacted the Better Business Bureau and they couldn't get a response from them either and closed my case as unresolved. I have since talked to several others in my area that have had similar issues and also could not get it resolved. I will never buy from them again!