Frontier internet service - Billing

Review by Tigerlilly48326 on 2012-05-30

Rating:

WHITE LAKE, MICHIGAN -- This is by far the worst company I have ever dealt with. First I call to set up service back in April, they tell me they can't set it up for me due to the area I'm in. My boyfriend than calls to set it up and they do it no problem. we set it up for $50 a month. They show up 2 days before scheduled to install. afterwards they send a high bill we wernt told would come. 2 weeks later we get another bill. Today I discovered that they set me up with 2 different accounts. one in my name one in my boyfriends name but we only had one installation! now we try to cancel one and keep the other but they insist I must pay a early termination fee. so now we are cancelling both accounts because we never wanted 2 accounts that they insisted that we did have. The customer service to fix a problem is the worst I have ever seen....anyone thinking of using them needs to be on their guard they have hidden taxes and fees everywhere...