Sheraton Hotels & Resorts - Charges

Parking/had No Car - Complaint

Review by ladyhamilton64 on 2012-05-30

Rating:

DENVER, COLORADO -- They kept charging for car parking when we had no car. We were there from 5/17 - 5/29, 2012. Besides charging for parking when we informed them we had no car, after the 6th day, they kept saying to come down and clear this charge or that charge. Although we went and kept paying because we were on vacation for no stress I feel this could all have been avoided till we signed out. We would be there till the 29, so why the stress. We paid cash $1,300 at sign in. $200 Was to be returned at sign out. This had been 1 of my worst experiences at any Sheraton. Been to them in NYC and in California with no problems. After all this overpayment, they discovered they owed us $614.00. I just feel that some Sheraton are not up to par. Maybe it's time for a change of venue when going on a no stress vacation.