DHL Loomis - Poor Service and Useless Customer Service!
Shipment - Complaint
NEPEAN -- DHL left me a note saying that they couldn't deliver the package and that tomorrow they will try again. Since that package was important for me and I needed asap, I decided to take the day off to wait for the package. They were supposed to deliver it in the morning. Around 3:30pm there was still nothing. I call the CSR and they check and then they tell me that my package was not out that day; I ask them to call the Nepean center and ask them to deliver it (since they only close at 6pm). They told me that they have no way of contacting them. Wow! they cannot even contact their own branch in Nepean (Ontario); what an organization!!!
And to think communication is key in this line of business...they told that they even cannot give me the Nepean phone number (Wow again!)and they gave me the address, hoping that I would go and pick up my package (what the point then of paying for delivery???). I went to the Nepean location and gave them sh-t; so they went looking for the package that was supposed to be in the warehouse. Guess what? they didn't find it!!! I told them that I was leaving and they better have it delivered tomorrow before 8:30am. Well see... I already sent an official complaint to DHL but I don't think they care anyways...
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