Panda Express - Employees Cannot Communicate
Communication - Complaint
ROUND ROCK, TEXAS -- I had dinner at Panda Express tonight, and the counter employee seemed to have trouble communicating.
1. My mother ordered a 2-item plate. She then asked for an order of honey-walnut shrimp to be placed on a separate, SINGLE-ITEM plate. The employee continued to try to put the shrimp on the same plate as the 2-item combo. Then, she tried to put the food on another 2-item plate. My mother told her she wanted the shrimp on a single-item plate. The woman did not seem to understand our request. Eventually she did place the shrimp on the correct plate.
2. There was also a problem with ringing up our order. Two of my parents' dishes were not ready at the time we ordered them. The cashier, when ringing up our order, did not include those two items. We kept telling her that she was missing two items and that she needed to add them to the order even though they weren't ready. She did not seem to understand us, and had to get a manager to solve the problem. We eventually did get all of our items.
The food tasted pretty good, but ordering it was a hassle. The cashier obviously did not understand English. We made our requests as clear as we could, but it took a manager to fix our problem.