Do Not Cover a Brand New Car With Progressive Insurance
What you don't get .. - Complaint
LIMA, OHIO -- At first glance Progressive seems to cater to every whim making repairs process painless and they do accomplish this at first glance. They come to you give you an estimate they enlist car dealerships to do body work and offer you a warranty on work as long as you own the care ( as long as you keep the paper stating this) but it’s limited to repairing the poor workmanship to twice and that seems to be at their discretion as thou they are doing you a favor .
I had hail damage repainted much of the car being 24 months old at time. The paint job was horrible very uneven the clear coat peeled twice and took me 60 days to argue the re repair of it the dealership paint shop and some of the hail dents fixed prior re- popped. I later found 4 pieces trim was left off they didn’t re move windshield to repaint and was paid for it, over spray on seals (note the Progressive claims adjusters is not there to catch mistakes they don’t represent you) but have contracted the dealerships at next to no profit contracts which gives dealerships or paint and body shops they use no inclination to do the work right but at the cheapest way and not the correct way to do the repair. ( Had I not used one of their contracted repair company’s I would have fallen way short in all other estimate payments because doing the repair the correct way cost more. )
I was told on the 3rd clear coat pealing repair by the claims adjust that they remember the company who is did the work now out of business and she argued to the company how badly they did the work and the high number of recalls on work done. Note when they repainted the front quarter and re clear coated it they put new pin striping on top of the un-removed old striping. There was ruins in the paint with poor attempts to buff out and this was a different car dealership paint shop who was in business for 20 yrs. I have seen work they are very capable of and work they are bare bones profit bidding on to fill shop time. The type of work I got … I complained to Progressive and they cut me a check for what they paid contracted pricing and I took my car to my place of choice to have work done but their amount only covered 65% of the bill.
Allot of wine song and dance and seemly merriment catering to my every whim at first, it's not until the next morning when the wine wears off you found your toes was stepped on to the point they broke several.