Knology - Abyssmal Customer Service + Rip Off Fees
Internet, Cable and Phone - Complaint
FLORIDA -- Despite the fact that tens of thousands of Knology customers are snowbirds (a huge source of seasonal customers) and suspend their service for at least half the year, Knology charges $5 per month, per service to suspend services: a flat out money grab. When you call to question this, the reps are rude, abrasive and downright nasty. They act appalled that a customer has the audacity to complain. I wrote directly to the CEO about this, and naturally was bumped to some customer "service" rep, who basically told me if I didn't like it, I could cancel and return the equipment -- despite her having addressed her response to me in Canada, 1,500 miles away. That's their attitude and mindset. If I had any other option, I'd quit Knology so fast, but our park has a contract with this greedy and customer-hating company.