JC Penney - JCP may have gotten a "brand make-over" but it's still JUNK in my opinion!
Horrible customer service.
EDINA, MINNESOTA -- Below is the email I sent to JCP 2 weeks ago (requesting a response). I received a one line email stating they'd forward it on to the JC Penney Edina store "to deal with," but I heard nothing further. What an absolutely CRAPPY company! Junk doesn't begin to describe my opinion of JCP!
"I will make this short, because I’m off to China in the morning, and I’m not big on writing reviews. This morning I received an email from an Asian client asking me to buy him three pairs of Levi 517 black jeans (40W x 30L), and bring them to him when I see him this weekend (a small meaningless purchase to me – but important for him). Thinking this would be a five minute process, I Googled the jeans, and found that JPC sells them. I then called your Southdale store, and Betty WAS HORRIBLE! I sat on the phone for 25 MINUTES (I called back twice – first time I was on hold for 10 minutes, second call was 15 minutes)! Then, a woman named Toni answered, and was able to tell me they didn’t have that size in stock within a minute. I shop primarily at Nordstrom’s and Niemen’s, and I will absolutely never shop at JC Penny – ever. I manage the service and operations business for a large multinational, in Asia – and let me be very clear that it’s precisely these sorts of poor customer experiences that plaque an organization. I will make sure to use this specific example when talking with my clients in the future (about “what not to do”), and will make sure to blog about this specific experience the first opportunity I get. JCP – you really blew it this time – my advice, fire Betty, from Southdale (Edina, MN) before she alienates future potential JCP shoppers."