Natuzzi Furniture - Poor Quality Worse Than Cheap Furniture
Couch / Seat Cushions / Recliner Mech - Complaint
INDIANA -- I am writing this due to the poor quality in the couch that I purchased and also the lack of service from one of your dealers. I first purchased a Natuzzi couch almost 20 years ago which I still have and LOVE!!!. The problem is that it needed recovered and we decided to get all new Natuzzi furniture due to the great luck and quality that we got from the first one. We purchased a new set in 2006, the recliner mechanism was not working properly and the cushion on the couch seemed different from the beginning and we were told that it was all covered not to worry. Here we are 6 years later and we are still trying to get it repaired and have to contact the dealer to follow up and make sure that they follow thru. I am getting ready to furnish my basement that was recently remodeled and WILL NOT get more Natuzzi furniture due to the last set we bought. I seriously doubt we will be ready to gamble on what the quality will be this time around. I was a raving fan at one time of Natuzzi that is why I did not think twice of spending over $4,000. for a new couch from your company. The performance of the couch we currently have after only 6 years and 2 adults being the only people living here and very little use is very disappointing to me for what was the only brand that I would buy.