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Florida Enterprises / Florida Tourist Bureau Complaint - Service - holiday packages

Review by =20703 on 2005-11-17
WE PURCHASED AND RECEIVED A DISCOUNT HOLIDAY PACKAGE IN JUNE 2005 FROM FLORIDA ENTERPRISES
AFTER CONSIDERING ALL THE EXTRA EXPENSES AND CONDITIONS INCORPORATED IN THE PACKAGE INCLUDING THE EXPENSE OF TRAVEL FROM NEW ZEALAND WE DECIDED WE COULD NOT POSSIBLY AFFORD IT. WE RETURNED THE PACKAGE WHICH WAS RECEIVED AND SIGNED FOR. AFTER WEEKS OF AWAITING ACKNOWLEDGEMENT OF THE PACKAGE WE TRIED WITHOUT SUCCESS TO CONTACT THE COMPANY AND WERE FINALLY INTRODUCED TO FLORIDA TOURIST BUREAU WHO HAD APPARENTLY TOOK OVER RESPONSIBILITY OF THE ABOVE COMPANY WE WERE ADVISED THAT THE PACKAGE WAS UNREFUNDABLE OF WHICH WE WERE NOT ADVISED INITIALLY AND SO WE REQUESTED THAT THE PACKAGE WAS RETURNED SO THAT WE COULF TRY TO SELL IT. THAT WAS IN EARLY AUGUST AND AFTER NUMEROUS EFFORTS WHICH WE MIGHT ADD RAN UP QUITE A BILL IN TP CALLS FROM NZ AND STILL HAVE HAD NO SATISFACTION
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