McDonalds - Poor Service
Fast Food - Complaint
WICHITA, KANSAS -- I went to the McDonalds at Seneca and Pawnee, ordered 2 biscuits and gravy and an oatmeal. I got home, opened up my biscuits and gravy and noticed there was hardly any gravy. My husband opened his and noticed same thing. I took both biscuits and gravy back to the store thinking I would get it fixed.
The manager came to counter, I showed her what I got and she said she would fix me new orders. I waited and waited after waiting at least 10 min. I just asked for my money back and I would go somewhere else Instead of her saying, "I'm sorry let me get this fixed right now." and making me a happy customer, she went ahead and gave me my money. So I left headed for your store at Pawnee and West street, got delayed by a train of course by the time the train got by it was 10:40. I was not sure if I would get my biscuits and gravy but thought I would give it a try, hoping after the manager would hear about the poor service at your Pawnee and Seneca store that they would want too make me happy. So, went in and told the manager about what had happened and that I would have been on time but due to the train, I was late.
I can tell you the manager at your Pawnee and West Street store was very nice. They didn't have any biscuits ready but said if I didn't mind waiting about 2 minutes, he would be happy to make me 2 orders of biscuits and gravy and in no time at all I was on my way with my order.
Kudos to your staff at the Pawnee and West Street store. They made me a happy customer and a forever customer. As far as your other store, they just lost a customer and I will never go back. My son has also got his orders wrong or gotten cold food numerous times at this location. Someone really needs to take charge of this store and start showing customers that they can get orders right or will fix the problems right away and start getting people to put trust in this store again or you will not have a store due to lack of customers.